Team Member: Dr. Thomas Schaaf

Short Bio/CV

Dr. Thomas Schaaf received the Diploma (M.Sc.) degree and the Ph.D. in Computer Science from the Ludwig-Maximilians-Universität (LMU) Munich, Germany. He is a senior researcher at the LMU and holds various advanced certifications as an instructor, consultant and auditor for IT Service Management according to ITIL and ISO/IEC 20000 as well as for Information Security Management. He has got a university teaching assignment and gives an annual master lecture on IT management at the LMU.

Thomas Schaaf is the project director for the FP7 coordination and support action Service Delivery and Service Level Management in Grid Infrastructures (gSLM) funded by the European Commission.

Research Interests & Projects

• Current project: Service Delivery and Service Level Management in Grid Infrastructures (gSLM)
• Research area: IT Service Management
• Process Frameworks and Best Practices
• Business-driven IT Management
• Service Level Management
• Former project: European Network of Excellence for the Management of Internet Technologies and Complex Services (EMANICS)

Certifications & Trainer Activities

• ITIL V2/V3
• Accredited Trainer
• Expert Certificate in IT Service Management according to ITIL V3 (ITIL V3 Expert)
• All certificates of the ITIL V3 Intermediate Level Capability Stream
• All certificates of the ITIL V3 Intermediate Level Lifecycle Stream
• Manager's Certificate in IT Service Management according to ITIL (ITIL V2 Service Manager)
• Foundation Certificate in IT Service Management according to ITIL
• ISO/IEC 20000
• Accredited Trainer
• Consultant/Manager Certificate in IT Service Management according to ISO/IEC 20000
• Internal Auditor Certificate according to ISO/IEC 20000
• Selected certificates of the ISO/IEC 20000 Professional Level
• Foundation Certificate in IT Service Management according to ISO/IEC 20000
• ISO/IEC 27000
• Accredited Trainer
• Foundation Certificate in Information Security Management Systems according to ISO/IEC 20000
• COBIT
• Accredited Trainer
• Foundation Certificate (COBIT Practitioner)

Memberships

• Workshop Co-Chair for the 6th IEEE International Workshop on Business-driven IT Management (BDIM 2011)
• Technical Program Committee for the 5th IEEE International Workshop on Business-driven IT Management (BDIM 2010)
• Technical Program Committee for the 4th IEEE International Workshop on Business-driven IT Management (BDIM 2009)
• Technical Program Committee for the 3rd IEEE International Workshop on Business-driven IT Management (BDIM 2008)
• EMANICS Network of Excellence (PhD thesis abstract)
• IT Service Management Forum Deutschland e.V., Arbeitskreis ITSM in Lehre und Ausbildung

Teaching

• Summer term 2011:
• Vorlesung IT-Management
• Kompaktseminar Prozessorientiertes IT-Service-Management
• Hauptseminar Parallelisierung und Computergrafik
• Die Geschichte der Entwicklung von Grafikkarten


• Winter term 2010/2011:
• Kompaktseminar Prozessorientiertes IT-Service-Management


• Summer term 2010:
• Vorlesung IT-Management
• Kompaktseminar Prozessorientiertes IT-Service-Management


• Winter term 2009/2010:
• Vorlesung IT-Management
• Systempraktikum
• Kompaktseminar Prozessorientiertes IT-Service-Management


• Summer term 2009:
• Hauptseminar Cloud-Computing
• Seminar zu ausgewählten Themen der Informatik (für Bachelor)
• Kompaktseminar Prozessorientiertes IT-Service-Management anhand von Unternehmensplanspielen
• Probestudium Informatik: Technische Informatik, Betriebssysteme und IT-Sicherheit


• Winter term 2008/2009:
• Systempraktikum


• Summer term 2008:
• Hauptseminar Virtualisierung
• Betriebssystem-Virtualisierung am Beispiel von OpenVZ und Virtuozzo
• Kompaktseminar Prozessorientiertes IT-Service-Management anhand von Unternehmensplanspielen


• Winter term 2007/2008:
• Systempraktikum
• Kompaktseminar Prozessorientiertes IT-Service-Management anhand von Unternehmensplanspielen


• Summer term 2007:
• Systempraktikum
• Hauptseminar Standardisierung und Automatisierung im IT-Management
• ITIL und ISO/IEC 20000 - Standardisierung und Bewertung von IT-Management-Prozessen
• Das NGOSS SLA-Management-Handbook - Konzepte und Tools für effektives Service-Level-Management
• Kompaktseminar Prozessorientiertes IT-Service-Management anhand von Unternehmensplanspielen


• Winter term 2006/2007:
• Kompaktseminar Prozessorientiertes IT-Service-Management anhand von Unternehmensplanspielen


• Summer term 2006:
• Systempraktikum
• Hauptseminar Trends in Rechnernetzen und IT-Management: Vom Backbone bis zur Letzten Meile
  • Migration von IPv4 zu IPv6: Konsequenzen, Netzbildung, Praxis
  • Struktur des Internet-Backbones und ausgewählte Managementfragen

Selected Talks, Posters & Tutorials

• Tutorial: ISO/IEC 20000: International Standard for IT Service Management, presented on IM 2009, June 2009, New York, USA (with Prof. Dr. Heinz-Gerd Hegering, Dr. Michael Brenner)
• Tutorial: ISO/IEC 20000: Striving for Resilient IT Services, presented on AIMS 2008, July 2008, Bremen, Germany (available on request)
• Tutorial: The IT Infrastructure Library (ITIL) - An Introduction for Practitioners and Researchers, presented on AIMS 2007, June 2007, Oslo, Norway (available on request)
• Poster: Requirements and Recommendations for the Realization of a Configuration Management Database, presented on HPSUA 2007, July 2007, Munich, Germany

Student Work

Publications

• Richter, C., Schaaf, T., An approach to consolidate and optimize monitoring solutions, In 7th IFIP/IEEE International Workshop on Business–driven IT Management (BDIM 2012), 2012, Hawaii, USA, Mai, 2012.
• Brenner, M., Hommel, W., Metzger, S., Reiser, H., Schaaf, T., gentschen Felde, N., Praxisbuch ISO/IEC 27001 —– Management der Informationssicherheit und Vorbereitung auf die Zertifizierung, 2011, Carl Hanser Verlag, München, Oktober, 2011.
• Knittl, S., Schaaf, T., Saverchenko, I., Change Management in e–Infrastructures to support Service Level Agreements, In Managing and Delivering Grid Services (MDGS), 2011, Bordeaux, Frankreich, August, 2011.
• Marcu, P., Schaaf, T., An information model for inter–organizational fault management, In Proceedings of the 6th IFIP/IEEE International Workshop on Business–driven IT Management (BDIM 2011), Dublin, Irland, Mai, 2011.
• Richter, C., Schaaf, T., A maturity model for tool landscapes of IT service providers, In 6th IFIP/IEEE International Workshop on Business–driven IT Management (BDIM 2011), Dublin, Ireland, Mai, 2011.
• Metzker, M., Schaaf, T., gSLM: Challenges in Service Delivery Management and Service Level Management in Grids, In Proceedings of Cracow Grid Workshop — CGW10, 2011, 102–109, ACC–Cyfronet AGH, Krakow, Poland, März, 2011.
• Brenner, M., Hegering, H.–G., Reiser, H., Richter, C., Schaaf, T., Introducing process–oriented IT Service Management at an Academic Computing Center: An Interim Report, In Making Management Scalable, Robust, Cost–Effective and Revenue–Generating (Proceedings of the 11th IFIP/IEEE Symposium of Integrated Network Management), 2009, IFIP/IEEE, New York, USA, Juni, 2009.
• Brenner, M., Schaaf, T., Scherer, A., An Information Model for IT Service Management processes, In Making Management Scalable, Robust, Cost–Effective and Revenue–Generating (Proceedings of the 11th IFIP/IEEE Symposium of Integrated Network Management), 2009, New York, USA, Juni, 2009.
• Schaaf, T., IT–gestütztes Service–Level–Management — Anforderungen und Spezifikation einer Managementarchitektur, Ludwig–Maximilians–Universität München, Dissertation, Dezember, 2008.
• Brenner, M., Schaaf, T., On Tool Support for Service Level Management: From Requirements to System Specifications, In Proceedings of 3rd IEEE/IFIP International Workshop on Business–driven IT Management, 2008, Salvador, Brasilien, April, 2008.
• Gögetap, B., Schaaf, T., Requirements and Recommendations for the Realization of a Configuration Management Database, In Proceedings of HPSUA 2007 — 14th HP Software University Association Workshop, 2007, München, Deutschland, Juli, 2007.
• Schaaf, T., The IT Infrastructure Library (ITIL) — An Introduction for Practitioners and Researchers, In Inter–Domain Management, 2007, Springer–Verlag, Association for Computing Machinery (ACM), Oslo, Norwegen, Juni, 2007.
• Schaaf, T., Frameworks for Business–driven Service Level Management — A Criteria–based Comparison of ITIL and NGOSS, In Proceedings of 2nd IEEE/IFIP International Workshop on Business–driven IT Management, 2007, München, Deutschland, Mai, 2007.
• Brenner, M., Sailer, M., Schaaf, T., Garschhammer, M., CMDB — Yet Another MIB? On Reusing Management Model Concepts in ITIL Configuration Management, In Large Scale Management of Distributed Systems (Proceedings of DSOM 2006 — 17th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management), 2006, 269–280, Lecture Notes in Computer Science, Volume 4269/2006, Springer Berlin / Heidelberg, Oktober, 2006.
• Schaaf, T., Effizienter Ähnlichkeits–Verbund auf komplexen metrischen Objekten, Diplomarbeit, 2006, München, Deutschland, Januar, 2006.