Team Member: Dr. Thomas Schaaf

Research Interests & Projects

• Research area: IT Service Management
• Process Frameworks and Best Practices
• Business-driven IT Management
• Service Level Management
• Project: European Network of Excellence for the Management of Internet Technologies and Complex Services (EMANICS)

Certifications & Trainer Activities

• ITIL V2
• Akkreditierter Trainer
• Manager's Certificate in IT Service Management gemäß ITIL (ITIL V2 Service Manager)
• Foundation Certificate in IT Service Management gemäß ITIL
• ITIL V3
• Akkreditierter Trainer
• Expert Certificate in IT Service Management gemäß ITIL V3 (ITIL V3 Expert)
• Alle Zertifikate des ITIL V3 Intermediate Level Capability Streams
• Alle Zertifikate des ITIL V3 Intermediate Level Lifecycle Streams
• ISO/IEC 20000
• Akkreditierter Trainer
• Consultant/Manager Certificate in IT Service Management gemäß ISO/IEC 20000
• Internal Auditor Certificate gemäß ISO/IEC 20000
• Ausgewählte Zertifikate des ISO/IEC 20000 Professional Levels
• Foundation Certificate in IT Service Management gemäß ISO/IEC 20000
• COBIT
• Foundation Certificate (COBIT Practitioner)

Memberships

• Technical Program Committee for the 4th IEEE International Workshop on Business-driven IT Management (BDIM 2009)
• Technical Program Committee for the 3rd IEEE International Workshop on Business-driven IT Management (BDIM 2008)
• EMANICS Network of Excellence (PhD thesis abstract)
• IT Service Management Forum Deutschland e.V., Arbeitskreis ITSM in Lehre und Ausbildung

Teaching

• Winter term 2009/2010:
• Vorlesung IT-Management
• Systempraktikum
• Kompaktseminar Prozessorientiertes IT-Service-Management


• Summer term 2009:
• Hauptseminar Cloud-Computing
• Seminar zu ausgewählten Themen der Informatik (für Bachelor)
• Kompaktseminar Prozessorientiertes IT-Service-Management anhand von Unternehmensplanspielen
• Probestudium Informatik: Technische Informatik, Betriebssysteme und IT-Sicherheit


• Winter term 2008/2009:
• Systempraktikum


• Summer term 2008:
• Hauptseminar Virtualisierung
• Betriebssystem-Virtualisierung am Beispiel von OpenVZ und Virtuozzo
• Kompaktseminar Prozessorientiertes IT-Service-Management anhand von Unternehmensplanspielen


• Winter term 2007/2008:
• Systempraktikum
• Kompaktseminar Prozessorientiertes IT-Service-Management anhand von Unternehmensplanspielen


• Summer term 2007:
• Systempraktikum
• Hauptseminar Standardisierung und Automatisierung im IT-Management
• ITIL und ISO/IEC 20000 - Standardisierung und Bewertung von IT-Management-Prozessen
• Das NGOSS SLA-Management-Handbook - Konzepte und Tools für effektives Service-Level-Management
• Kompaktseminar Prozessorientiertes IT-Service-Management anhand von Unternehmensplanspielen


• Winter term 2006/2007:
• Kompaktseminar Prozessorientiertes IT-Service-Management anhand von Unternehmensplanspielen


• Summer term 2006:
• Systempraktikum
• Hauptseminar Trends in Rechnernetzen und IT-Management: Vom Backbone bis zur Letzten Meile
  • Migration von IPv4 zu IPv6: Konsequenzen, Netzbildung, Praxis
  • Struktur des Internet-Backbones und ausgewählte Managementfragen

Selected Talks, Posters & Tutorials

• Tutorial: ISO/IEC 20000: International Standard for IT Service Management, presented on IM 2009, June 2009, New York, USA (with Prof. Dr. Heinz-Gerd Hegering, Dr. Michael Brenner)
• Tutorial: ISO/IEC 20000: Striving for Resilient IT Services, presented on AIMS 2008, July 2008, Bremen, Germany (available on request)
• Tutorial: The IT Infrastructure Library (ITIL) - An Introduction for Practitioners and Researchers, presented on AIMS 2007, June 2007, Oslo, Norway (available on request)
• Poster: Requirements and Recommendations for the Realization of a Configuration Management Database, presented on HPSUA 2007, July 2007, Munich, Germany

Student Work

Publications

• Brenner, M., Hegering, H.–G., Reiser, H., Richter, C., Schaaf, T., Introducing process–oriented IT Service Management at an Academic Computing Center: An Interim Report, In Making Management Scalable, Robust, Cost–Effective and Revenue–Generating (Proceedings of the 11th IFIP/IEEE Symposium of Integrated Network Management), 2009, IFIP/IEEE, New York, USA, Juni, 2009.
• Brenner, M., Schaaf, T., Scherer, A., An Information Model for IT Service Management processes, In Making Management Scalable, Robust, Cost–Effective and Revenue–Generating (Proceedings of the 11th IFIP/IEEE Symposium of Integrated Network Management), 2009, New York, USA, Juni, 2009.
• Schaaf, T., IT–gestütztes Service–Level–Management — Anforderungen und Spezifikation einer Managementarchitektur, Ludwig–Maximilians–Universität München, Dissertation, Dezember, 2008.
• Brenner, M., Schaaf, T., On Tool Support for Service Level Management: From Requirements to System Specifications, In Proceedings of 3rd IEEE/IFIP International Workshop on Business–driven IT Management, 2008, Salvador, Brasilien, April, 2008.
• Gögetap, B., Schaaf, T., Requirements and Recommendations for the Realization of a Configuration Management Database, In Proceedings of HPSUA 2007 — 14th HP Software University Association Workshop, 2007, München, Deutschland, Juli, 2007.
• Schaaf, T., The IT Infrastructure Library (ITIL) — An Introduction for Practitioners and Researchers, In Inter–Domain Management, 2007, Springer–Verlag, Association for Computing Machinery (ACM), Oslo, Norwegen, Juni, 2007.
• Schaaf, T., Frameworks for Business–driven Service Level Management — A Criteria–based Comparison of ITIL and NGOSS, In Proceedings of 2nd IEEE/IFIP International Workshop on Business–driven IT Management, 2007, München, Deutschland, Mai, 2007.
• Brenner, M., Sailer, M., Schaaf, T., Garschhammer, M., CMDB — Yet Another MIB? On Reusing Management Model Concepts in ITIL Configuration Management, In Large Scale Management of Distributed Systems (Proceedings of DSOM 2006 — 17th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management), 2006, 269–280, Lecture Notes in Computer Science, Volume 4269/2006, Springer Berlin / Heidelberg, Oktober, 2006.
• Schaaf, T., Effizienter Ähnlichkeits–Verbund auf komplexen metrischen Objekten, Diplomarbeit, 2006, München, Deutschland, Januar, 2006.