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Sailer, M. (2005):

Towards a Service Management Information Base

The trend towards service-oriented computing also has implications on the area of IT management. While traditionally management of networks and systems has dominated research as well as industrial applications, the focus is now turning to service management. One of the key concepts of integrated management is the management information base (MIB), the composite of management information. While a number of standardized MIBs have been devised in the area of network and systems management, a comprehensive MIB for service management is still missing. The PhD thesis presented in this paper aims at filling this gap by specifying semantic-rich and business-oriented service management information.