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Hanemann, A., Schmitz, D., Bartolini, C. (2008):

Scope and Methods for Impact and Recovery Analysis

Abstract. Impact and recovery analysis is an important issue for service providers in the context of service fault management. However, the scope of impact and recovery analysis is often unclear for which criteria are proposed in this paper. Furthermore, the scope is compared to existing approaches and it is shown how additional benefits related to the methods can be achieved.