Team Member: Dr. Christian Richter

Certifications

• Foundation Certificate in Information Security Management Systems according to ISO/IEC 27001
• Foundation Certificate in IT Service Management according to ITIL v2
• Foundation Certificate in IT Service Management according to ISO/IEC 20000
• Professional Certificate in IT-Support according to ISO/IEC 20000
• Professional Certificate in Management and Improvement of IT Services according to ISO/IEC 20000
• IT Service Consultant/Manager according to ISO/IEC 20000
• Manager's Certificate in IT Service Management according to ITIL v2
• ITIL Expert Certificate in IT Service Management according to ITIL v3

Research Interests

• Management Tools and ITSM Tools
• ITSM Frameworks
• Information Management
• Appliance of ISO/IEC 20000 and ITIL

Memberships

• Technical Program Committee for the 6th IFIP/IEEE International Workshop on Business-driven IT Management (BDIM 2011)
• Technical Program Committee for the 7th IFIP/IEEE International Workshop on Business-driven IT Management (BDIM 2012)
• Technical Program Committee for the 8th IFIP/IEEE International Workshop on Business-driven IT Management (BDIM 2013)

Student Work

Publications

• Richter, C., Schaaf, T., An approach to consolidate and optimize monitoring solutions, In , 2012, Hawaii, USA, Mai, 2012.
• Richter, C., Schaaf, T., A maturity model for tool landscapes of IT service providers, In , Dublin, Ireland, Mai, 2011.
• Brenner, M., Knittl, S., Richter, C., Gillmeister, M., Replace or Integrate? - Decision Support for Building a Federated Configuration Management Database, In 16th International Conference of European University Information Systems (EUNIS 2010), 2010, Warschau, Polen, Juni, 2010.
• Brenner, M., Hegering, H.-G., Reiser, H., Richter, C., Schaaf, T., Introducing process-oriented IT Service Management at an Academic Computing Center: An Interim Report, In Making Management Scalable, Robust, Cost-Effective and Revenue-Generating (Proceedings of the 11th IFIP/IEEE Symposium of Integrated Network Management), 2009, IFIP/IEEE, New York, USA, Juni, 2009.
• Richter, C., A gerneral process-model to analyze and optimize the tool-landscape of IT Service Provider, In Proceedings of Fourth IEEE/IFIP International Workshop on Business-driven IT Management (BDIM 2009) , 2009, IEEE/IFIP, New York, USA, Juni, 2009.
• Brenner, M., Reiser, H., Richter, C., Requirements Engineering für die Werkzeugauswahl zur Unterstützung von ISO/IEC 20000, In Informatik 2008 - Beherrschbare Systeme dank Informatik, 2008, 841-846, Lecture Notes in Informatics (LNI 134), Gesellschaft für Informatik, München, Deutschland, September, 2008.